Orders via the website can be received every day from 0-24h, and delivery is made via a partner delivery service.
All regular orders received on a working day (Monday – Friday) will be processed the same working day, and the shipment will be delivered within 2-5 working days at the latest. For regular orders received on Saturdays, Sundays and public holidays, the shipment will be delivered within 7 working days at the latest. The above is valid for delivery to the continental part of the Republic of Croatia. The deadline for the delivery of ordered shipments to the islands and abroad depends on the specifics of the transport to the specified locations.
Product delivery is possible within the territory of the Republic of Croatia and member countries of the European Economic Area (EEA). Some of the products will not be able to be delivered to all countries, due to specific import and customs legal provisions of individual countries. Accordingly, a notification will be displayed to the user when creating an order, and before concluding it and making a payment
Picking up the shipment
If the user does not take over the product or refuses to take over the shipment without a valid reason, Premium-spices reserve the right to demand compensation for the costs of manipulation, transport and other possible costs.
The right of the consumer to unilaterally terminate the contract
The contract that the consumer enters into with Premium-začina for the sale of products and services is a one-time contract for the purchase and sale of products or services that is consummated by the delivery of the product by Plava Voda d.o.o. and by the payment made by the user, in case it is not terminated.
Pursuant to the Law on Consumer Protection, Article 72, Paragraph 1, any contract concluded through remote communication (online shopping) can be unilaterally terminated by the consumer, without giving reasons, within 14 working days from the day the product was delivered . The consumer does not have to state a reason for terminating the contract, but Kofer must. within a period of 14 working days, notify via a permanent medium of your decision to terminate the contract – via the form for unilateral termination of the contract or through any other unequivocal statement expressing your will to terminate the contract, sent by mail to the address: Plava Voda d.o.o. Marijane Radev 18, 23 000 Zadar or e-mail address: info@premium-zacini.com. You can download the Standard Form for unilateral contract termination at this link.
In case of unilateral termination of the contract, each party is obliged to return to the other what it received on the basis of the contract, in accordance with the provisions of the Law on Consumer Protection. After we receive the correctly completed form, we will notify you of the receipt of the cancellation statement on a permanent medium, and we will refund the amount paid after the goods are returned to us (no later than 7 working days from the day you informed us of your decision to cancel the contract). In this case, the consumer is, in accordance with the Law on Consumer Protection, responsible for any decrease in the value of the goods resulting from the handling of the goods, except for that which was necessary to determine the nature, characteristics and functionality of the goods.
The products returned by the consumer must be in good condition, unopened, unused and in the original packaging. Otherwise, and if they are not delivered within the above-mentioned deadline, it is considered that the consumer has not fulfilled his obligation to return the goods, and we are not obliged to return the paid funds in full, but an assessment of the reduction in the value of the product can be made. Likewise, the consumer does not have the right to unilaterally terminate the contract if the subject of the contract is perishable goods or goods that quickly expire.
The consumer must bear the direct costs of returning the goods if he exercises his right to unilaterally terminate the contract.
The right to complain about the product
The merchant has the right to complain about the product due to visible defects if he makes a complaint about the product’s defects without delay, and at the latest within three (3) calendar days from the day of delivery of the product.
Visible defects are, for example: wrong label, wrong packaging, defects in packaging – labels, wrong color, wrong dimensions, delivery of a product that was not ordered and all other defects that can be noticed by a normal inspection of things.
The merchant has the right to complain about the product due to hidden defects (defects that could not be detected during a normal inspection when taking over the item) if he makes a complaint about the product’s defects without delay, and at the latest within three (3) calendar days from the day the product defect was discovered, if the complaint is executed within the period prescribed by the Law on Obligatory Relations from the day of delivery of the product.
By signing the confirmation of receipt of the shipment, the merchant confirms that when taking over the shipment, he inspected it and that the shipment was received without visible external damage, and that it corresponds quantitatively and qualitatively to the products listed on the attached invoice.
The consumer has the right to complain in the event of visible and/or hidden defects within the terms prescribed by the applicable Obligatory Relations Act.
Claims procedure
The user must announce a complaint about the purchased products via the Complaint Form, which can be downloaded here. The duly completed form must be submitted by post or electronically to the address: Plava Voda d.o.o. Marijane Radev 18, 23 000 Zadar or e-mail address: info@premium-zacini.com
The user, in all cases when making a product complaint, is obliged to Premium-spices to return the returned product complete, in the condition in which it was delivered and in the original packaging. The costs of returning the product are borne by the user, and the return is made by delivery to the address specified in the Complaint Form.
If the product has a defect, the customer has the right to terminate the contract and refund, replace the product, remove the defect or reduce the price. Based on the complaint request, Premium-začini will refund the funds to the user to the account specified by the user in the request or replace the product with a new one within thirty (30) days from the date of receipt of the returned product to the address specified on the complaint form.
If it is determined without a doubt that the complaint about the product is unjustified or that the defectiveness of the ordered product occurred due to inadequate handling or use, then the company Plava Voda d.o.o. is not obliged to refund the money or deliver a replacement product. The advertised product will be returned to the user at his expense with a written explanation of the reason for not accepting the return or exchange request.
If the user has not received the ordered and paid for product, he is obliged to report this within eight (8) calendar days from the day of expected arrival of the ordered product via the complaint form or via the contacts published on the website. Within this period, Premium-začina is obliged to determine what happened to the claimed shipment, and to inform the user about the further resolution of the claim.
Objections
Pursuant to Article 10 of the Act on Consumer Protection (Official Gazette No. 41/14, 110/15), any user of the Internet site can express his dissatisfaction with the purchased product or service by submitting a complaint in writing, whereby the company Plava Voda will confirm in writing receipt of complaints. You can send the objection by post or email to the address: Plava Voda d.o.o. Marijane Radev 18, 23 000 Zadar or e-mail address: info@premium-zacini.com
Plava Voda, as the seller, undertakes to respond in writing within 15 days from the day of receipt of the complaint. In order for Plava Voda, in accordance with Article 10, Paragraph 5 of the Consumer Protection Act, to confirm receipt of a written complaint, and then respond to it, the user should provide the correct information for receiving the same. You can download the complaint form in written form here.
